According to the annual JD Power Airport Satisfaction Study, many North American airports are seeing record passenger volumes and “in most cases” passengers are enjoying their experience.
The 2025 study was released Wednesday, based on more than 30,000 surveys by travelers in the United States and Canada. The report ranks the best and worst airports in three categories: large airports (33 million passengers per year), large airports (10 million to 32.9 million passengers per year) and medium airports (4.5 million to 9.9 million passengers per year).
Here's what they found:
Why is the airport satisfaction achieved
Local view:
The annual survey measures seven factors: ease of travel to the airport; level of trust in the airport; terminal facilities; airport staff; departure/go to the airport experience; food, beverages and retail, and arrival from the airport experience.
Seattle-Tacoma International Airport (Stephen Brashear/Getty Images))
This year’s survey found that despite flight delays and cancellations, there is still a big driver of increased passenger satisfaction: many airports have completed large renovations or other projects, bringing better food, beverage and retail options to the terminal.
What are they talking about:
“JD Power found that overall satisfaction scores increased by an average of 190 points when airports create a true sense of location,” the report said.
By number:
Overall satisfaction increased by 8 points, 10 points for large airports, medium airports and 15 points for large airports.
The best “large” airport in the United States in 2025
- Minneapolis St. Paul International Airport
- Detroit Metropolitan Wayne County Airport
- Phoenix Skyport International Airport
- Dallas/Fort Worth International Airport
- Harry Reed International Airport
The worst “large” airport in the United States in 2025
- Newark Liberty International Airport
- Charlotte Douglas International Airport
- Seattle-Tacoma International Airport
- O'Hare International Airport
- Los Angeles International Airport
The best major airports in the United States in 2025
- Orange County John Wayne Airport
- Tampa International Airport
- Dallas Love Field
- Kansas City International Airport
- Rowley Drum International Airport
The worst major airport in the United States in 2025
- Philadelphia International Airport
- St. Louis Lambert International Airport
- Washington Dulles International Airport
- Honolulu International Airport
- Auckland International Airport
The best mid-sized airports in the United States in 2025
- Indianapolis International Airport
- Buffalo-Niagara International Airport
- Jacksonville International Airport
- Palm Beach International Airport
- Milwaukee Mitchell International Airport
The worst mid-sized airport in the United States in 2025
- Cleveland Hopkins International Airport
- Epley Airport
- Kahului Airport
- Albuquerque International Sunrise
- Pittsburgh International Airport
Woman trying to kick airport staff, punching monitor
A woman was videoed when a staff member at Orlando International Airport lashed out. The woman was allegedly unable to board Southwest Airlines flights after not having a standby list of three flights on standby. Selomit Velez-Rodriguez, 45, was arrested and jailed for charges of assault, criminal mischief and resistance to officers without violence.
More news about Fox Seattle
Crews respond to tugboats near Seattle Fisherman's Wharf
Mount St. Helens
2 teenagers arrested for possible hate crime attack
Raleigh
Why are there so many fruit flies in Seattle now?
To get the best local news, weather and sports in Seattle for free, sign up Fox Seattle Newsletter.
Download the free FOX local application here Apple App Store or Google Play Store About live Seattle news, top stories, weather updates and more local and national news.
Source: This report includes information from the JD Power Airport Satisfaction Survey in 2025.
Travel News Seats – Tacoma International Airport