Arizona's first Prime Day to include drone delivery
Zoe Richmond talks about Amazon's drone delivery center in Arizona on July 9, 2025. Drones can deliver to a 7-mile radius in 1 hour or less.
- The Federal Trade Commission has accused Amazon of using deceptive practices to recruit and retain Prime subscribers, which the company denies.
- Amazon will refund some Prime customers as part of a $2.5 billion settlement with the Federal Trade Commission.
- Qualifying customers who subscribe between June 2019 and June 2025 can receive monetary compensation of up to $51.
Amazon will refund eligible Prime customers after reaching a $2.5 billion settlement with the Federal Trade Commission.
The retail giant agreed to a settlement to resolve an antitrust lawsuit filed in 2023 by the Federal Trade Commission, in which federal officials accused Amazon of forcing millions of consumers to sign up for Prime subscriptions and then making those agreements extremely difficult to cancel.
Amazon said in a statement after announcing the settlement on September 25 that it “always complies with the law” and “works very hard to make it clear and simple for customers to sign up for or cancel their Prime memberships.” As part of the settlement, Amazon agreed to make some changes to its website.
The amount each customer receives from the $2.5 billion settlement is based on the total Amazon Prime membership fees paid during their subscription period. However, under the court order, the maximum amount is $51 per customer.
Here's what you need to know about the Amazon Prime settlement.
Who can bring a claim in an Amazon settlement?
According to the court order, Amazon users must have signed up for Prime between June 23, 2019, and June 23, 2025, to be eligible for claims.
Customers must also try and fail to cancel their subscription, or sign up for Prime during a “problematic sign-up process.” According to the court order, the “disputed sign-up process” includes “the generic Prime decision page, shipping option selection page, Prime Video sign-up process, or single-page checkout.”
Amazon also previously confirmed to USA TODAY that the payment would be monetary compensation, not Amazon gift cards or credit cards. Payments will be processed by a third party claims administrator.
How do I receive funds from the settlement?
it depends.
Two different settlement groups will receive funding based on the circumstances of the case.
The first group to receive automatic payments without filing a claim are those who used Amazon Prime benefits three or fewer times during any 12-month sign-up period. Customers eligible for this settlement should receive payment by December 24, 2025.
Those who don't qualify for automatic payments still have the opportunity to file a claim. The third-party claims administrator will send information about who can fill out a claim by January 23, 2026. However, eligible claimants must wait until July 23, 2026 to submit a claim.
How much money will you get from Amazon checkout?
The amount each customer receives from the $2.5 billion settlement is based on the total Amazon Prime membership fees paid during their subscription period. However, under the court order, the maximum amount is $51 per customer.